01 /Which plan is right for us?+
Starter is for founder-led teams, typically one to five seats, and it is the complete product: nothing is held back for a higher tier. Pro is for sales teams, typically ten seats and up, and adds custom objects, granular roles and permissions, higher limits, white-glove onboarding, and a dedicated CSM. Growth is for organizations at scale: enterprise security and governance, an engineer embedded with your team, a tailored contract and SLA, and, if you run several entities, one organization across all of them. If you sit between sizes, start on Starter and move up the day you need custom objects and roles. Teams past around ten seats stay on Pro until they need SSO, governance, or an embedded engineer - that is when Growth starts. See the startup guide.
02 /How is Ahoy priced?+
Per seat, per month. Starter is $79 per seat per month billed annually, or $99 billed monthly. Pro is $165 per seat per month on an annual plan. Growth is a custom contract with a tailored SLA. There are no per-feature add-ons to price in.
03 /Do you meter the AI with credits?+
No. Agent queries and actions are included in every plan. There is no credit balance to watch and no overage bill at the end of the month.
04 /What do the EUR and GBP prices mean?+
They are fixed list prices, not live exchange rates: Starter is €69 or £59 per seat per month billed annually (€89 or £75 monthly) and Pro is €149 or £125. Prices exclude VAT. The page picks your currency from your location; the switcher at the top overrides it.
05 /What does Growth add?+
Everything in Pro, plus SAML SSO and organization-level governance, a forward-deployed engineer to build what is specific to you, and a premium SLA with 24/7 support. Groups that run several entities also get multiple workspaces under one organization with portfolio-wide reporting. Read about multi-entity CRM.
06 /Is Ahoy secure enough for our customer data?+
Ahoy is SOC 2 Type I and Type II audited and HIPAA compliant. Reports are available on request. See security and compliance.
07 /What happens on the demo?+
Twenty minutes with a founder, live in the product, not a slide deck. We will tell you which plan fits and what onboarding looks like, and you leave with a clear price.
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